Monday, 18 May 2015

Celebrating the Third Anniversary of Missing People’s 116 000 Helpline, made possible by funds from by ICAP Charity Day 2010

This blog has been written by Katy Davidson from financial markets operator ICAP. ICAP is the primary supporter of The Big Tweet 2015. You can join in with The Big Tweet on Monday 25 May by following @missingpeople twitter and the hashtag #TheBigTweet.

ICAP and Missing People have a longstanding relationship, which began in 2010 when Missing People were selected to be a beneficiary of ICAP Charity Day.

ICAP Charity Day is the single biggest annual fundraising event in the financial services industry, whereby more than 4,400 staff in 60 offices around the world participate to raise charitable funds together. Last year ICAP Charity Day raised £8m in 24 hours which was distributed to 200 charities globally. Simply putone day each year ICAP gives up its entire global revenues and commissions to charity. ICAP Charity Day is held in December and has become the most exciting day in the firms calendar! It is a vibrant, spirited event where all charities benefitting from the funds raised on Charity Day visit ICAP’s offices along with their celebrity ambassadors and supporters. With the help of ICAP employees the celebrities close deals directly with ICAP customers. The effort made by all those participating in the event is exceptional - there is a genuine sense of pride, and the effect of ICAP’s collective giving is truly inspirational. A flavour of the event can be seen on the Charity Day website.

“When Missing People first met with ICAP the demand on the charity’s services far outweighed the resources available. Charity staff and volunteers needed a more effective way to reach far more people in crisis. ICAP Charity Day 2010 funded the set up and launch of a new Helpline (call or text 116 000) in 2012. This step change created more modern ways for people to access free confidential support, and to ensure the UK was joined up with Europe: we shared the charity’s vision for the new Helpline - that every parent deserves one simple, memorable, number to call from the UK – of if they are on holiday abroad - should the worst thing imaginable happen and their child go missing.

The helpline has been deemed a telephone number of extreme social value by Ofcom. In the six months following the launch, Missing People responded to three times the number of email and text messages. The service has significantly improved the reach of Missing People’s services. Since launching 116 000, Missing People have been contacted on average 155 times every day by phone, email and text. In 2014 the charity received almost ten times as many emails and nearly three and a half times as many SMS messages compared to before 116 000 existed. Read more about the project here. 

‘ICAP funding meant that more people in crisis could be supported. It also enabled the charity to raise match funding from other sources including the European Commission and sustainable support from players of the People’s Postcode Lottery.’

Fast forward to 2015 and Missing People are celebrating the third anniversary of the 116 000 helpline. ICAP are proud to continue supporting Missing People by supporting The Big Tweet on International Missing Children’s Day 2015. This is a fantastic initiative and excellent use of social media as a platform. Please join in the re-tweeting on 25 May 2015.

Katy Davison, Creative Executive – Charity Day Team

Thursday, 14 May 2015

Mental Health Awareness Week 2015

Many of you will have heard of the dilemma of the caveperson entering a clearing in the jungle and suddenly a sabre-tooth tiger jumping out. Who would want to be a tiger’s supper? There is a choice. Either combat the tiger or make a run for it (fight or flight).

We live in an artificial world compared to the caveperson’s world. We get freaked out when our personal space is invaded on the Underground. Many of us spend large amounts of the day stressed out in offices, never places we as animals were designed for.

We still feel huge fear. The threat though is no longer a sabre-tooth tiger. The threat could be some mental health problem in our lives. Other problems can mix with it making it even harder to cope. Perhaps we turn to substances like alcohol to self-medicate. Perhaps we are in debt with some aggressive characters losing their temper with us and demanding money.

Although the threat has changed since our cave person days, the way we deal with it very often has not.  After all, we are still apes at heart. Fighting is not always an option. The only other option is to disappear.

If the cave person is a fast runner, perhaps they can leave the tiger behind. For the modern person who disappears, their problems will probably stay with them. Their mental health problem remains. Running away does not make them any less addicted to substances or any less in debt. New problems, such as where to find a roof at night, might well appear. Although not all missing people have mental ill health, up to 80% do.

People who go missing because of these fears are not to be judged. Firstly, judging does no good at all, and only serves to make the judge feel superior. Secondly, unless someone has had a serious mental illness, there is no way of understanding how dreadful mental ill health is. And how frightening. Sometimes vocabulary does not help. We use the term ‘depressed’ when we don’t feel like going to work on a Monday morning – but depression is also the name of a horrible illness. Something that kills. It requires therapeutic and sometimes medical treatment, but this is not always available, or there may be a very long wait, during which much can happen.

I have recently completed research into how Community Mental Health Teams respond when someone they are looking after in the community goes missing. The research found some examples of really positive practice in supporting people who have been missing. The research also was concerned with how the charity Missing People could work with Community Mental Health Teams to the benefit of the missing person and those that are left behind. A link to the research can be found here.

If people have mental ill health and are thinking about going missing, or are missing, then help is available. For many people in this situation, the most useful help comes from someone who is not tied up in their family life or social networks. Missing People is a national charity that offers anyone affected by missing a listening ear, help to stay safe and help to get the support they need. The charity can also help the person contact their families, should they want this, or give a message to their family on their behalf.

You can ring Missing People on 116 000, round the clock, and it’s free and confidential.  The charity is also there for the families of missing people just as much as for the missing people themselves.  

Wednesday, 6 May 2015

Q+A with Sarah, a Helpline Volunteer

We had a chat with Sarah, one of our Helpline Volunteers, about her role at Missing People. Sarah, along with staff and other volunteers in our dedicated Services team, runs a free, confidential and 24 hour helpline, 116 000, for anyone affected in any way by the missing issue. Sarah and the rest of the team receive 1,000 calls a month from vulnerable young people alone, who may be experiencing issues from bullying and family problems to sexual exploitation. Here's what she has to say about her experience - thanks Sarah!

1.     Tell us a bit about yourself. What do you do as a job / hobby apart from volunteering at Missing People?  

In my working life I worked in advertising for many years and then went on to start up a digital print company.   I now design and make silver jewellery.
My interests/hobbies include driving the lorry with my daughter’s horse, gardening and working on our allotment.
I volunteer for Missing People and am also a volunteer panel member for the Youth Offending Team.

2.     What do you like best about volunteering for Missing People?
No two shifts on the helplines are ever the same.  
The Supervisors on the Services Team and the other volunteers are all amazing to work with.
However busy or quiet a shift might be, you always come away thinking you have helped someone, somehow.

3.     What made you choose to volunteer for Missing People?
Seven years ago I was at the gym watching a Missing Programme and saw a story about a 19 year old male who had been out for the night with a group of friends and despite CCTV footage of him going to get a taxi in the early hours, there had been no trace for 2 years.   At the time my son was 17 and it had a huge impact on me – how would I feel if this was my son?   Where would I turn to?  No answers, no closure, ‘Living in Limbo’ every day – what would I do?

4.     Describe your typical day as a Missing People volunteer. What do you do? How do you go about your day? How long are you there for? Who do you work with?

Difficult question! There is no typical shift! As a volunteer we work a 4 hour shift once a week, either at 10am – 2pm, 2pm – 6pm or 6pm to 10pm.
We get calls from vulnerable adults, and from children who are thinking of running away or have left home or a care home and have nowhere to go.  Missing People have a ‘Message Home’ service so  we might take a message from someone who is away from home, would like their relative or partner to know they are safe and well, but do not feel ready to talk to them directly - we can agree the message with them and pass it on. As a confidential helpline we are not able to trace the call and do not know where the caller is.
We are also here to support the family 24-hours a day. We take calls from people whose son, daughter, mother, father, partner or close relative have gone missing.
Sometimes callers are depressed, and might be suicidal, homeless or have mental health issues.  We are able to signpost callers to other organisations that may be able to help, or to connect them to social services, the police or a loved one, on a 3-way call, staying on the line to support them.
We may get a call from a missing person who has received a letter from us saying that one of their relatives is looking for them, or they might be responding to a Textsafe message the police have asked us to send them, giving them details of our free, confidential helpline. 
We also have regular callers who look on Missing People as a listening ear, someone to talk to when they are feeling down. We are always caller led and will offer support in whatever way we can. 
As well as delivering the telephone helpline, we receive emails and texts asking for our help, these are responded to in the same way we would respond to a call, enabling us to communicate with people I whatever way makes them feel most comfortable.

5.     Please could you share with us the most memorable experience you’ve had as a Missing People volunteer?

One of the most memorable experiences was the Christmas Carol Service at St Martin-in-the-fields church. Supporting the families with missing loved ones before and after the service was very humbling and moving: a lady who is still searching for her sister, 55 years since she went missing as a 16 year old; a family whose mother was missing for several weeks and then was sadly found in the river nearby. Whatever their 'story' they were all there to remember their loved one, many of them still living in hope after so many years.  

6.     What’s the trickiest part of your role as a volunteer?

Very often when working on the helpline, you have to live with the fact that you may never know the outcome of a call you have taken.

For example, a 14 year-old girl called the helpline for advice - she had run away from home because her mother was violent and threatening towards her. I connected her on a 3-way call to Social Services, staying on the line to help her explain her feelings and her situation. Social Services took over from there. We may never hear from that girl again and I may never know what happened next. I can only hope that the small part we played helped her to stay safe and to move forward in a positive way.

7.     What advice would you give to someone thinking of volunteering for Missing People?

I would tell anyone thinking about volunteering for Missing People that it is the most rewarding thing I have ever done. You really feel like you are making a difference. The training, support and encouragement the charity offers all their volunteers is brilliant. I cannot speak highly enough about this amazing charity!

Around 250,000 people go missing in the UK each year. The Missing Blog aims to give a voice to all those affected by this issue.

Written by families and friends of missing people, supporters working to raise awareness of the cause, and volunteers and staff at the charity Missing People, we hope that this blog will offer a window into the issue of missing.

The charity Missing People is a lifeline when someone disappears. To find out more about Missing People and ways that you can support the charity visit

Call or txt the charity Missing People for free on 116 000, 24/7 if you or anyone you know is affected by a disappearance.