Monday, 8 February 2016

NCVO A Day in the Life

This blog post was written by Lucy Holmes, Research Manager at Missing People

The NCVO A Day in the Life work-shadowing scheme enables civil servants and staff from the charity sector to spend a day with one another. My aim in taking part was to learn about how the Home Office works – its structures, teams, hierarchies, roles, priorities, culture and staff.


In December, my partner came to spend a day with us here at Missing People. She came with a host of questions about what it’s like to work for a charity, as well as wanting to learn all about our services and the people we work with. I arranged for her to spend time with colleagues who work on the helpline, as well as colleagues who deal with the media, policy campaigning, partnerships and development, and information and evaluation. After visiting us for the day, my Day in the Life buddy returned to the Home Office and gave a presentation to her colleagues about her day with us. She also shared her thoughts with me:

“I greatly enjoyed what was a very informative and interesting visit at Missing People. The passion, dedication and commitment to the issue of missing people were obvious in everyone I met. It was fascinating to learn of all the added work Missing People is doing around the issue – understanding the reasons, prevention of harm, and what happens after a person returns, for example. The work the charity is doing is really great, and I was privileged to be able to catch a glimpse of it.”

Yesterday came my turn to step into my partner’s shoes for the day. After an unfamiliar commute into central London I joined the queue to get through security, showed my ID and was issued with a visitor pass. My partner came down to collect me and showed me up to her unit.

The first thing to hit me was the sheer scale of the building. It’s imposing, yes, but not intimidating. I liked that there are lots of places for people to sit on comfortable chairs – with a laptop, with a coffee – and get on with some work or an informal meeting. Being tied to a desk and screen all day isn’t necessarily the best way to get work done.

My partner explained the project she’s currently working on, and showed me the complexity of her work. One thing she’s working on is a clause-by-clause commentary of a new piece of legislation. It’s detailed and difficult work, but so important to make sure that new laws are understandable to lay people – not just lawyers!

I spent most of the day meeting key people in her work group, which me an overview of the work they do. I was struck by how committed everyone was. Some of them work in policy areas that are deeply harrowing, but they all expressed their desire to do a good job and to make a difference.

Here at Missing People we have a relatively small team (compared to many charities, let alone the civil service!) and that means that each of us can see the impact we make. In the Home Office, each member of staff is a cog in a massive machine, but the people I met all know that their contribution is essential. I was struck by how adaptable they all are – their roles and tasks can change regularly and they have to be ready to hit the ground running.

Spending a day in another sector has made me hugely grateful for the things I value about working here. We’re passionate, nimble and energetic and we have a very positive culture of supporting one another. I feel privileged to work in a role that allows me to hear directly from the people we work with – from family members with a missing relative, from young people and adults in crisis, and from police officers working to find missing people. I am also very grateful for my short cycle commute, much nicer than the tube!

I would highly recommend others in either the charity sector or civil service give this scheme a try. I learned a lot that will help me in my role, and felt I got a true insight into the day to day working life of government.

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Around 250,000 people go missing in the UK each year. The Missing Blog aims to give a voice to all those affected by this issue.

Written by families and friends of missing people, supporters working to raise awareness of the cause, and volunteers and staff at the charity Missing People, we hope that this blog will offer a window into the issue of missing.

The charity Missing People is a lifeline when someone disappears. To find out more about Missing People and ways that you can support the charity visit www.missingpeople.org.uk.

Call or txt the charity Missing People for free on 116 000, 24/7 if you or anyone you know is affected by a disappearance.