Thursday, 22 February 2018

Student Volunteering Week 2018 - Katy's story

Our conclusive post for Student Volunteering Week 2018 features a photo diary from Katy, our Data Processing and Supporter Care Volunteer. She does vital work within our Individual Giving Team to ensure that donations the charity receives are inputted correctly into our database. She has given us an insider look into what a typical day volunteering for Missing People is for her and how volunteering fits around her student life.


      9:00am -  I live just under an hour away from Missing People and volunteer once a week on a Wednesday. They cover my travel expenses which is very handy as I am a full time student at university studying Criminology, Policing and Forensics, so it allows me to volunteer without worrying about how I'm going to afford getting there and back.

   10:00am - I normally arrive at 10am and after walking up a couple of flights of stairs, I'm welcomed into the office by the lovely receptionist Charlotte.

        10:15am -  Once I'm settled and logged in, I get told my tasks for the morning. My role at Missing People is Data Processing and Supporter Care Volunteer. I mainly focus on processing income they have received from online donations, standing orders, community events, sponsorship forms and cheques/cash that have been sent to the charity putting it onto their main database. I also help out with any other small administrative jobs when needed.

       1:00pm - I volunteer for over four hours which means I’m reimbursed for my lunch. I go out of the office for lunch to Cafe Nero which is just around the corner. I usually have about an hour for lunch which is nice as I can take a long break away from the computer and clear my mind for the afternoon.

       2:00pm - I am looked after by a lovely lady called Pav who is the Individual Giving Manager at Missing People. She has been training me on how to input the data correctly. She also sets my tasks for the day and if I need help on anything, I can go to her for advice. Once I have completed a batch of income she will look at it to make sure I have inputted it correctly before it’s saved.

       3:30pm - I normally finish around 3:30pm and say goodbye to the lovely team I work alongside. After a quick chinwag with Charlotte on the way out, I catch my two buses home and normally arrive back at my flat around 4:30pm. This is perfect because I still have the evening free to do something.

        4:30pm - Most Wednesdays, I usually go out clubbing with my friends in the evening as it’s a student night. However, this week we decided to have a break from going out and instead I cooked dinner (well I say me... my boyfriend did)! I also had time to go to the gym in the evening with one of my flatmates. Volunteering at Missing People fits in perfectly with my schedule as I am able to balance university, my job, going to the gym and have time for plenty of socialising.

I decided to volunteer for Missing People as I've always found the background behind the charity interesting and wanted to find out more about why people go missing. It also links really well to the course I’m studying at university, Criminology, Policing and Forensics. For anyone who is thinking about volunteering for Missing People, I highly recommend it! You are surrounded by some of the most caring, passionate people I have ever met and there is never a dull moment in the office.

Volunteers support Missing People across all of our departments and there are a variety of the roles that you can get involved with. We understand that flexibility is key for a student deciding to volunteer so we’re recruiting for a Reception Support Volunteer in our office in London to help out on a termly basis with vital administrative tasks. For more information on this, please contact us on or call us on 0208 392 4590. We hope you’ve enjoyed hearing from our student volunteers and have found out a bit more about what it is like to be a student volunteering for Missing People.  

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Around 250,000 people go missing in the UK each year. The Missing Blog aims to give a voice to all those affected by this issue.

Written by families and friends of missing people, supporters working to raise awareness of the cause, and volunteers and staff at the charity Missing People, we hope that this blog will offer a window into the issue of missing.

The charity Missing People is a lifeline when someone disappears. To find out more about Missing People and ways that you can support the charity visit

Call or txt the charity Missing People for free on 116 000, 24/7 if you or anyone you know is affected by a disappearance.